COVID-19 update: Our deliveries are still running as normal. Stay well, everyone.
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Return & Refund Policy

If you are not happy with your order you can always return your items, however, there are some conditions:

  • Returns & Refund can be done only 30 days after the day your received
  • The product must be returned in the same condition in which it was sent (not damaged, nor used), in the original packaging where possible
  • Customer will pay the return shipping fee, Paws & Presto will cover the re-shipment to send the new item, in case of exchange or size change
  • In case of refund, it will be done after reviewing the product condition

If you want to return or refund an order, please:

  1. Send an email to explaining the situation, email must include order number and must include  (we also would love to have your feedback, so we can improve)
  2. In order for for item to be processed returns must contain order number to allow the team to trace the item
  3. Send the items as soon as possible to:

Paws & Presto 

Hunslet Trading Estate,

9, Severn Rd,


LS10 1BL


Finally, we will send you back your new item or the refund of your order.