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Return & Refund Policy

If you are not happy with your order you can always return your items, however, there are some conditions:

  • Returns & Refund can be done only 30 days after the day your received (Royal Mail will notify that date)
  • The product must be returned in the same condition in which it was sent (not damaged, nor used), in the original packaging where possible
  • Customer will pay the return shipping fee, Paws & Presto will cover the re-shipment to send the new item, in case of exchange or size change
  • In case of refund, it will be done after reviewing the product condition

If you want to return or refund an order, please:

  1. Send an email to explaining the situation (we also would love to have your feedback, so we can improve)
  2. Send the items as soon as possible to:

Paws & Presto 

Hunslet Trading Estate,

9, Severn Rd,


LS10 1BL


Finally, we will send you back your new item or the refund of your order.