Return & Refund Policy
Here at Paws and Presto we offer a 30-day return policy, meaning you have 30 days from receiving your item to return it. Your items will be covered under warranty for this period of time only.
If you are not 100% satisfied with your Paws and Presto item you have 30 days to return this, however we do ask that all returns must be in the same condition that you receive it, unworn or unused, with tags and in its original packaging. All returns must contain proof of purchase, purchase order number or the original delivery note.
Should you wish to return your item we kindly ask that you follow the below steps:
- Email email@example.com with purchase order number and reason for return.
- Package your items up. All items must be returned in the same condition that you received it, unworn and unused, with tags and in original packaging. Please ensure you include your purchase order number as this will allow our team to trace your order.
- Once received our team will work to process your return and action a refund or exchange.
*Return shipping fees are payable by the customer. Original shipping fees are non-refundable*
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
You will be notified once we have received and inspected your return, and to let you know if the refund was approved or not. If approved the funds will be refunded on your original payment method. Please note delivery fees are non-refundable.
For all exchange queries please kindly email firstname.lastname@example.org