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Return & Refund Policy

Returns

 

Here at Paws and Presto we offer a 30-day return policy, meaning you have 30 days from receiving your item to return it. Your items will be covered under warranty for this period of time only.

 

If you are not 100% satisfied with your Paws and Presto item you have 30 days to return this, however we do ask that all returns must be in the same condition that you receive it, unworn or unused, with tags and in its original packaging. All returns must contain proof of purchase, purchase order number or the original delivery note.

Return shipping fees are payable by the customer.

 

Should you wish to return your item we kindly ask to the follow the three below steps:

 

  • Email support@pawsandpresto.com the reason for your return, please remember to include your purchase order number.
  • Package your return up and include your purchase order number or delivery note, this allows our team to trace your item.
  • Send the items as soon as possible to:

Paws and Presto

Unit 9 Hunslet Trading Estate

Severn Road

Leeds

West Yorkshire

LS10 1BL

 

Refunds

 

You will be notified once we have received and inspected your return, and to let you know if the refund was approved or not. If approved the funds will be refunded on your original payment method. Please note delivery fees are non-refundable.

 

Exchanges

 

Should you wish to exchange your item we kindly request the item is in the same condition you received it, unworn or unused, with tags and in it’s original packaging.

 

The fastest way to make an exchange is to return to the above address , once your return is accepted, make a separate purchase for the new item. Please note delivery fees are non-refundable

 

Non-refundable items

 

Unfortunately we cannot accept returns on shampoos, conditioners, paw balms or sale items.

 

Discount Codes

 

Here at Paws and Presto we like to treat you with one-off discount codes via our website or social media accounts or our wonderful brand ambassadors.

It is your responsibility to input the valid discount code upon checkout, should this fail we are not liable to reimburse the difference.

Please make a note of the discount expiry dates.

 

Damages and issues

 

We ask that you inspect your item upon delivery, should the item appear damaged this must be signed for as ‘damaged’. Please contact us immediately with your purchase order number and photographs so we can escalate this with the carriers. Should you have any issues with the delivery of your item, please contact us and this will be escalated.

 

Please allow up to 72 hours for a response from the carrier. Once the investigation is concluded from the carrier we can then put measures in place such as replacements or redelivery. We are unable to offer a resolution until this process is complete.

 

COVID-19 Update

 

Here at Paws and Presto we are continuing to fulfil orders Monday-Friday, however due to the current circumstances delivery times may be affected. We kindly ask that you allow 15 working days for your delivery to be made. Should it exceed this time frame please contact us with your purchase order number and a member of our team can chase this for you.

 

Please remember we are humans and we care about you and your pooch very much. We will try our best to assist you, however some things are out of our control and may need a little more time. We aim to respond to all emails within the first 48 hours, we ask for your patience should this take longer than expected. We will not accept aggressive behaviour and we hold the right to cancel your order at any time should this occur.