FAQ's

I would like to pay by cheque, is this possible?

Regretfully we are unable to process orders for payment by cheque. We are happy to accept debit cards and a variety of credit cards through our payment provider PayPal. 

 

Is there a promotional discount code I can use to obtain a discount?

From time to time Paws & Presto  may offer promotions and discounts, which will be advertised. Simply enter the promotional code at checkout and the discount and/or offer will be applied to your order. Please note that promotions are only available for limited time periods, outside of these periods the discount code will not apply.

I am worried about entering my credit card details, is your website secure?

Paws & Presto uses PayPal to process credit and debit card orders. All transactions are highly encrypted and all card details are totally secure. During any transaction we do not see any card details or store any such information.

How do I order the correct size Dog Coat for my dog?

To order the correct size dog coat, measure your dog from the back of the neck to the start of the tail. If the measurement is between sizes we would suggest you come down a size

 How Quickly will I get my order ?

If you order before 11am we will endeavour to dispatch the very same day. Our standard delivery service is 3 to 5 days, but in most case your goods will arrive within 3 days. For faster deliveries we offer an Express Service which will deliver between 1 and 2 days.

COVID-19 Delivery Update

Due to the current circumstances you may notice a small delay in the delivery of your order.

We are still working extremely hard at HQ to ensure your orders are despatched on time however the delivery aspect is not something we can control. We kindly ask that you allow up to 15 working days for your delivery to be made, should it exceed this time frame please contact us with your purchase order number and a member of our team will look further into this.

Where do you Deliver ?

We deliver to most locations in the UK including Northern Ireland, Channel Islands, Isle of Man and the Scottish Borders. Europe & USA. 

Will my order be Tracked and do I need to sign for my delivery ?

We are currently working with our partners at THAW logistics to fulfil orders and they offer a range of services 

How do I contact Paws & Presto ?

To receive the quickest response to any query or advice you may require, simply email us on support@pawsandpresto.com

 

Due to the current circumstances, you may notice a small delay in the delivery of your order.

 

We are still working extremely hard at HQ to ensure your orders are despatched on time however the delivery aspect is not something we can control. We kindly ask that you allow up to 15 working days for your delivery to be made, should it exceed this time frame please contact us with your purchase order number and a member of our team will look further into this.

 

My order hasn’t arrived.

 

You will receive an despatch notification advising that your order is on it’s way. We kindly ask that you allow up to 15 working days for the delivery to be made. Should it exceed this time frame please contact is and a member of our team will look into this.

 

It is very important to us that you receive your order, please remember to be kind to our team even more so during these uncertain times.

 

My discount code hasn’t applied.

 

Here at Paws and Presto we like to treat you with one-off discount codes via our website or social media accounts or our wonderful brand ambassadors.

 

It is your responsibility to input the valid discount code upon checkout, should this fail we are not liable to reimburse the difference.

 

Please make a note of the discount expiry date.

 

How to be featured

 

One thing we love more than Digby’s cuddles is seeing your lovely woofers wearing and using our products.

 

If you would like to be featured on our website and/or social media campaigns, please do send us a photograph of your woofer to our social media accounts or email us at support@pawsandpresto.com